consumer protection policy

Introduction

Pehchaan Pratibha Pvt Limited is committed to upholding the highest standards of consumer rights and satisfaction, in accordance with the Consumer Protection Act 2019 of India. This policy outlines our approach to ensuring consumer protection and trust.

Consumer Rights

  • Right to Safety: Guaranteeing the safety of products and services offered.

  • Right to be Informed: Providing accurate and complete information about products and services, including pricing, terms and conditions, and any risks.

  • Right to Choose: Offering a variety of products and/or services to allow consumer choice.

Fair and Transparent Practices

  • Pricing and Fees: Clear, transparent, and fair pricing and fee structure with no hidden costs.

  • Refunds and Cancellations: A transparent policy on refunds and cancellations, acknowledging the consumers’ rights in such circumstances. Click here for details

  • Grievance Redressal: A responsive and efficient grievance redressal mechanism for addressing consumer complaints and disputes.

Quality and Standards

  • Quality Assurance: Ensuring high standards of quality in all products and services.

  • Compliance: Adherence to all relevant quality standards and regulations.

Data Privacy and Security

  • Data Protection: Respecting consumer privacy and protecting personal data as per data protection laws.

  • Confidentiality: Ensuring confidentiality of consumer information.

Ethical Practices

  • Honest Advertising: Committing to honest and truthful advertising and marketing practices.

  • Anti-exploitative Practices: Ensuring that all business practices are free from exploitation and coercion.

Compliance with Legal Obligations

  • Adherence to Laws: Complying with all applicable laws, regulations, and guidelines pertaining to consumer protection in India.

Policy Updates

  • Revision of Policy: This policy may be revised periodically to reflect changes in laws, regulations, or our business practices.

Feedback and Contact

  • Consumer Feedback: Encouraging consumer feedback to continually improve our practices.

  • Contact Information: For any queries or complaints regarding our products/services, please contact 8310949514.